Please inspect each item carefully, checking for breaks, cracks, chips or other shipping damage. Do not attempt to use any broken products. 

To be eligible for a refund or return your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please send an email to "bigdog3751@gmail.com", stating your order number and the exact issue with your order. A picture is required for all broken items as well. Please try to clearly show the problem with the item. If the item is electronic and does not function properly, please send a short video instead, clearly showing the item not working. In some cases we may ask that your return the item back to us, in which we will provide you with a return shipping label. Unfortunately, we are unable to offer refunds or returns for items that the buyer purchased by mistake(Such as purchasing a 14mm banger when you needed an 18mm). If you placed an order and realize it is not what you needed, please look at "Cancelling an order" down below.

Once you have sent us the damage evidence, we will typicallly respond within 1-2 business days, and will either offer a refund or an exchange.

Refunds

When a refund is processed, you will be sent an email notifying you of the event. If you have paid your order using a credit or debit card, you can expect to see it in your account within 2-3 business days. If you paid through cashapp, refunds should be processed immediately.

Returns and Exchanges
In the event we ask you to return an item to us, we will provide you with a pre-paid return label. You will need to wrap/box your product back in the original packaging and attach this label to it. You can then either drop the package off at UPS/USPS or request a free pickup from them. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return.

If you are approved, then your replacement will be sent out or refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 business days.

Cancelling an Order                                          

To cancel an order, please reply directly to the order confirmation email you received. We ship products quickly, so it is best to cancel your order as soon as possible. Please try to be careful and make sure that all order details are correct to avoid cancellations or issues in the order.